Shipping Policy

1. Order Processing

    • All orders are processed within 1-3 business days (excluding weekends and holidays).

    • Once your order is processed, you will receive a confirmation email with tracking details.

 

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

    • Standard Shipping: 5-7 business days

    • Express Shipping: 2-3 business days

Note: Delivery times are estimates and may vary due to external factors like weather, customs clearance, or courier delays.

 

3. Tracking Your Order

    • Once your order has shipped, you will receive a tracking number via email.

    • You can track your package through the courier’s website.

 

4. Address & Delivery Issues

    • Please ensure your shipping address is correct before placing an order.

    • We are not responsible for lost packages due to incorrect shipping addresses provided by customers.

    • If your package is returned due to an incorrect address, you may need to pay additional shipping fees for reshipment.

 

5. Lost, Stolen, or Delayed Shipments

    • If your package is lost or delayed beyond the estimated delivery time, please contact us at winwin-market053@outlook.com.

    • We will work with the courier service to resolve the issue, but we are not liable for lost or stolen packages after they are marked as “delivered.”

 

6. Governing Law

    • These Terms and Conditions are governed by the laws of MALAYSIA.

    • Any disputes shall be resolved in the courts of MALAYSIA.

 

7. Contact Us

For any questions about shipping, please email us at winwin-market053@outlook.com.

 

8. Bulk Order and Delivery

  • Bulk orders may require additional processing and delivery time depending on the order quantity and product availability.
  • Estimated preparation and delivery times will be confirmed after the order details have been reviewed.
  • Large orders may be delivered in separate shipments to ensure safe and efficient delivery.
  • Customers are encouraged to contact us at winwin-market053@outlook.com before placing a bulk order to confirm stock availability, delivery arrangements, and applicable shipping charges.