Shipping Policy

1. Order Processing

      • All orders are processed within 1-3 business days (excluding weekends and holidays).

      • Once your order is processed, you will receive a confirmation email with tracking details.

     

    2. Shipping Methods & Estimated Delivery Times

    We offer the following shipping options:

        • Standard Shipping: 5-7 business days

        • Express Shipping: 2-3 business days

      Note: Delivery times are estimates and may vary due to external factors like weather, customs clearance, or courier delays.

       

      3. Tracking Your Order

          • Once your order has shipped, you will receive a tracking number via email.

          • You can track your package through the courier’s website.

         

        4. Address & Delivery Issues

            • Please ensure your shipping address is correct before placing an order.

            • We are not responsible for lost packages due to incorrect shipping addresses provided by customers.

            • If your package is returned due to an incorrect address, you may need to pay additional shipping fees for reshipment.

           

          5. Lost, Stolen, or Delayed Shipments

              • If your package is lost or delayed beyond the estimated delivery time, please contact us at winwin-market053@outlook.com.

              • We will work with the courier service to resolve the issue, but we are not liable for lost or stolen packages after they are marked as “delivered.”

             

            6. Governing Law

                • These Terms and Conditions are governed by the laws of MALAYSIA.

                • Any disputes shall be resolved in the courts of MALAYSIA.

               

              7. Contact Us

              For any questions about shipping, please email us at winwin-market053@outlook.com.