Exchange Policy

1. Eligibility for Exchanges

We want you to be fully satisfied with your purchase. If you need to exchange an item, please ensure the following:

• The request is made within 7 days of receiving the item.
• The item is unused, unworn, and in its original packaging with all tags attached.
• The item is not a final sale, clearance item (these are non-exchangeable).

 

2. How to Request an Exchange

• Contact us at winwin-market053@outlook.com with your order number, reason for exchange, and the new size or item you’d like.
• We will review your request and provide further instructions on shipping the item back.
• Once we receive and inspect the item, we will process your exchange within  5-7 business days.

 

3. Exchange Shipping

• For defective or incorrect items, we will cover the return shipping cost.
• For size or style exchanges, the customer is responsible for return shipping fees. We will ship the replacement item once the original item is received and approved.

 

4. Out-of-Stock Items

• If the requested exchange item is out of stock, you may request for a refund .

 

5. Non-Exchangeable Items

We do not accept exchanges for:

• Items that have been worn, washed, or damaged after delivery.
• Clearance, promotional, or final-sale items.

 

6. Governing Law

• These Terms and Conditions are governed by the laws of MALAYSIA.
• Any disputes shall be resolved in the courts of MALAYSIA.

 

7. Contact Us

For any exchange-related inquiries, please contact us at winwin-market053@outlook.com.